An Interview with Andrew Milton; Chief Operations Officer at Constance Hotels Services Ltd.

 How long have you been with the Constance Group, and what major developments have you been responsible for?

I re-joined Constance in 2012 having previously spent 8 years in the group between 1999 and 2002. I am operationally responsible for the seven hotels which form part of Constance Hotels and Resorts.

Over the last 18 months we have as a team embarked on numerous initiatives in the group with the aim of being a World Class player in the Indian Ocean.

 

 

 

Constance started with one hotel and now has 7 luxury hotels and resorts across the Indian Ocean. How did this evolve?

Our hotel development started back in the 1970’s with Constance Belle Mare Plage in Mauritius, a small hotel with a few bungalows which has evolved over the years into the large resort it is today. In 1998, we opened the 5* deluxe hotel – Constance le Prince Maurice.

In 1999, we started our regionalisation in the Indian Ocean and opened our first hotel on the Island of Praslin in the Seychelles – Constance Lémuria Seychelles. Constance Ephélia on Mahe followed in 2009.

5* deluxe hotel in Mauritius- Constance le Prince Maurice

Our private Island Constance Tsarabanjina off the coast of Madagascar opened in 2006.

Constance Halaveli opened in the Maldives in 2010 and Constance Moofushi in 2011

We have grown rapidly in the last 5 years and are well established operators in the Indian Ocean region within the luxury hotel segment.

 

Where are you based and why?

Constance head office is based in Mauritius as we are a Mauritian company operating hotels in the Indian Ocean. We have concentrated our development in this region

 

 

 

Given that the resorts are on different islands, do they have the same overall feel, or are there local differences?

Each hotel has the Constance Hotels feel and signature. However, each hotel also has a local sense of place depending on its location and the culture of the country.

 

How important is the design of the architecture and the interior and exterior spaces?

Design and architecture of the interior and exterior spaces are very important to the Constance Hotels and Resorts brand. We work with Leading architects and designers to ensure that we conceive aspirational Hotels and Resorts

 

Your website www.constancehotels.com refers to the ‘Culinary Spirit’ how is this achieved?

Our Culinary Spirit is central to our Indian Ocean properties as is our Wine philosophy. It lives and breathes on a daily basis. We host the Bernard Loiseau culinary food festival yearly attracting Michelin chefs from around the world and our Sommelier team in each resort offers the largest wine lists in the Indian Ocean. We pride ourselves in serving beautifully presented and delicious cuisine accompanied with the worlds great wines

 

We all like to feel pampered when staying at a luxury resort. How do you go about providing your guests with memorable experiences?

Apart from the design elements of our resorts the most distinctive feature of Constance Hotels and Resort is its people. Each individual guest becomes special the moment he steps into one of our hotels.  We create experiences that live long after the guests have left our resorts. Guests today are continually looking for that “something new” and we keep ourselves abreast of the latest trends. We innovative to create that personal touch.

 

There are some renowned golf courses in the resorts, do you play yourself and, if so, where and why?

Belle Mare Plage Golf Course

I enjoy playing immensely and every year we host the final of the PGA senior tour at the Legends course of Belle Mare Plage which attracts the world’s best golfers. The 15th tee off at the Lemuria golf course 150m overlooking the 2nd most beautiful beach in the world (Anse Georgette) is also something very special.

 

 

Diving sports are popular in the area. How does the group cater for those wishing to explore the ocean whether as experienced divers or beginners?

All our hotels and resorts have professional dive centers accompanying divers of all levels to enjoy the Indian Ocean. Guests can explore the beautiful coral reefs and sponge gardens of Mauritius and Maldives, granite reefs in the Seychelles and volcanic islets around Tsarabanjina.

 

Parents like to know that their children will be well catered for so that they themselves are free to use the other facilities offered. What family programmes do you provide?

We have recently launched   “Constance Kids Club, inspired by fun” upping the stakes in the luxury family holiday sector. Constance Kids Club is a vibrant and colourful facility that offers discovery and creates memorable experiences that will last a lifetime.

Children will be aware of the culture and nature through interaction and engage with various nationalities; they will feel the passion from a team who are dedicated in creating fun, authentic and exciting programs.  The activities will educate through entertainment and give children the opportunity to understand and appreciate their surroundings while on holiday.

 

The Indian Ocean is an idyllic spot for weddings and honeymoons. Do many of your guests take advantage of this?

Few regions on earth provide such wonderful honeymoon destinations as the Indian Ocean. Mauritius, Maldives, Seychelles and Madagascar. We hold weddings on a regular basis and guests who discover our resorts on honeymoon come back year after year and become friends.

 

The Group has won many awards over the years. Which was the most satisfying for you?

Each and every award is satisfying and we have won many awards. Whilst each one is important the most memorable for me was when we opened Lemuria in Seychelles in 1999 we were awarded the best resort in the world after 12 months in operation by Bilanz (Switzerland).

 

How would you like to sum up the ethos of the group?

Inspired by passion